Privacy Policy

Effective 
Business Name: The Key Mall
Website: https://thekeymall.com
Location: Sydney, New South Wales, Australia

1. Introduction

The Key Mall (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and services (collectively, the “Platform”).

By using our Platform, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Policy applies to:

• Customers using the Platform
• Vendors offering products/services
• Visitors browsing the website

It applies globally, regardless of your location, subject to applicable local laws.

3. Information We Collect

3.1 Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Date of birth (if required)
• Account login details

3.2 Transaction Information

• Order details
• Payment information (processed securely via third-party providers)
• Purchase history

3.3 Vendor Information

• Business name and registration details
• Tax identification numbers
• Bank/payment details
• Licensing information (e.g., food or pharmacy licenses)

3.4 Device & Technical Data

• IP address
• Browser type
• Device type
• Operating system
• Usage data and analytics

3.5 Location Data

• Approximate or precise location (for delivery services)

3.6 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience and analyze traffic.

4. How We Use Your Information

We use your information to:

• Provide and operate our services
• Process transactions and deliveries
• Manage user accounts
• Communicate updates, offers, and support messages
• Improve Platform performance and user experience
• Detect fraud and enhance security
• Comply with legal obligations

5. Legal Bases for Processing (GDPR Compliance)

Where applicable, we process personal data based on:

• Consent – when you agree to data collection
• Contractual necessity – to fulfill services/orders
• Legal obligations – regulatory compliance
• Legitimate interests – improving services and preventing fraud

6. Sharing of Information

We may share your information with:

6.1 Vendors

• To fulfill orders and provide services

6.2 Service Providers

• Payment processors
• Delivery/logistics partners
• Cloud hosting providers
• Analytics services

6.3 Legal Authorities

• When required by law or to protect rights and safety

6.4 Business Transfers

• In case of merger, acquisition, or asset sale

We do not sell personal information unless explicitly disclosed and permitted by law.

7. International Data Transfers

As a global platform, your data may be transferred and processed outside your country, including in Australia and other jurisdictions.

We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data protection agreements
• Compliance with applicable regulations

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined
• Comply with legal obligations
• Resolve disputes and enforce agreements

9. Your Rights (Global Privacy Rights)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“Right to be Forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Additional Rights (e.g., CCPA/CPRA)

• Request disclosure of collected data
• Opt-out of data sharing
• Non-discrimination for exercising rights

To exercise your rights, contact us at: info@thekeymall.com

10. Cookies Policy

We use cookies to:

• Maintain sessions
• Personalize content
• Analyze traffic

You can control cookies via browser settings. Disabling cookies may affect functionality.

11. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption
• Secure servers
• Access controls
• Regular security assessments

However, no system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Platform is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction).

We do not knowingly collect personal data from children.

13. Third-Party Links

Our Platform may contain links to third-party websites or services.

We are not responsible for their privacy practices. Users should review third-party policies separately.

14. Vendor Responsibilities

Vendors using The Key Mall must:

• Comply with applicable data protection laws
• Protect customer information
• Use data only for order fulfillment and service delivery

15. Updates to This Policy

We may update this Privacy Policy periodically.

Updates will:

• Be posted on this page
• Include a revised “Effective Date”

Continued use of the Platform constitutes acceptance of changes.

16. Governing Law

This Privacy Policy is governed by the laws of:
New South Wales, Australia, subject to applicable international privacy laws.

17. Contact Us

For privacy-related inquiries or requests:

The Key Mall
Email: info@thekeymall.com
Address: Sydney, NSW, Australia
Website: https://thekeymall.com

18. Complaints

If you believe your data rights have been violated, you may:

• Lodge a complaint
• Contact us directly