Effective
Business Name: The Key Mall
Website: https://thekeymall.com/
Location: Sydney, New South Wales, Australia
Welcome to The Key Mall. These Terms and Conditions (“Terms”) govern your access to and use of our platform, including our website, mobile applications, and services (collectively, the “Platform”).
By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, you must not use our services.
“Platform” refers to The Key Mall website and applications.
“User” refers to any individual accessing the Platform.
“Customer” refers to users purchasing goods or services.
“Vendor” refers to businesses selling products or services through the Platform.
“Services” include grocery, food delivery, eCommerce, parcel services, pharmacy delivery, and related offerings.
To use our Platform, you must:
Be at least 18 years old or the legal age in your jurisdiction
Have the legal capacity to enter into binding agreements
Provide accurate and complete information
The Key Mall operates as a multi-vendor marketplace, connecting Customers with independent Vendors.
We:
Facilitate transactions
Provide payment processing
Enable delivery/logistics support
We do not own or control the products/services listed by Vendors.
Users may be required to create an account.
You agree to:
Maintain confidentiality of login details
Accept responsibility for all activities under your account
Notify us immediately of unauthorized use
We reserve the right to suspend or terminate accounts at our discretion.
Vendors using the Platform agree to:
Provide accurate product/service descriptions
Comply with all applicable laws and regulations
Fulfill orders promptly
Maintain required licenses (especially for food and pharmacy items)
The Key Mall reserves the right to:
Remove listings
Suspend or terminate vendor accounts
Enforce quality standards
All orders are subject to availability and Vendor acceptance
Prices are set by Vendors and may include taxes and delivery fees
Payments are processed securely through third-party providers
We reserve the right to cancel orders due to errors, fraud, or unavailability
Delivery times are estimates and may vary
Responsibility for delivery may lie with Vendors or third-party logistics providers
The Key Mall is not liable for delays beyond reasonable control
Refund and cancellation policies may vary by Vendor.
General guidelines:
Customers may request refunds for defective, incorrect, or undelivered items
Refunds are processed in accordance with Vendor policies and applicable laws
Certain items (e.g., perishables, pharmaceuticals) may not be refundable
Users must not:
Engage in fraudulent or illegal activities
Upload harmful or misleading content
Interfere with Platform functionality
Violate intellectual property rights
All Platform content (excluding Vendor content), including:
Logos
Design
Software
Text and graphics
are owned or licensed by The Key Mall and protected under applicable laws.
We may use third-party services for:
Payments
Delivery
Analytics
We are not responsible for third-party services or their policies.
To the fullest extent permitted by law:
The Key Mall shall not be liable for:
Indirect or consequential damages
Loss of profits, data, or business
Vendor actions or product quality
Our total liability is limited to the amount paid for the specific transaction.
You agree to indemnify and hold harmless The Key Mall from any claims arising from:
Your misuse of the Platform
Violation of these Terms
Breach of applicable laws
Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
Users and Vendors must comply with all applicable laws, including:
Consumer protection laws
Food safety regulations
Pharmaceutical regulations
E-commerce and digital laws
The Platform is globally accessible. Users are responsible for:
Compliance with local laws
Customs and import regulations (where applicable)
We may update these Terms at any time. Changes will:
Be posted on the Platform
Take effect upon publication
Continued use of the Platform constitutes acceptance of updated Terms.
We reserve the right to:
Suspend or terminate access
Remove content
Restrict services
without prior notice for violations of these Terms.
These Terms are governed by the laws of:
New South Wales, Australia, unless otherwise required by local laws in your jurisdiction.
Disputes should first be resolved through negotiation
If unresolved, disputes may be subject to mediation or arbitration
Courts of New South Wales shall have jurisdiction unless otherwise required by law
We are not liable for failure or delay due to events beyond our control, including:
Natural disasters
Government actions
Network failures
For inquiries or support:
The Key Mall
Email: info@thekeymall.com
Address: Sydney, NSW, Australia
Website: https://thekeymall.com
These Terms constitute the entire agreement between users and The Key Mall regarding use of the Platform.
